Terms of Service

1. Introduction

Welcome to our online store. By accessing or using this website and purchasing products from us, you agree to these Terms of Service.

2. Independent Reseller / Affiliate

Unless a product is clearly identified and branded as CarnosineX, we act solely as an independent reseller/affiliate of products manufactured by third-party companies.

The inclusion of a product on our website does not mean that it has been manufactured, formulated or tested by CarnosineX.

3. Manufacturer Responsibility

Each manufacturer is solely responsible for:

• The formulation and ingredients of its products.
• Product quality and manufacturing standards.
• Product safety and regulatory compliance.
• Product instructions, warnings, and usage recommendations.
• Any claims made regarding its products.

Questions regarding manufacturing, ingredients, quality, safety, adverse reactions, defects, warranties, or product performance should be directed to the respective manufacturer.

4. CarnosineX Products

Products that are clearly labelled, branded, or manufactured by CarnosineX are the responsibility of CarnosineX.

For CarnosineX branded products, enquiries relating to manufacturing, quality, safety, defects, or adverse effects may be directed to CarnosineX through our customer support email [email protected].

5. Third-Party Products

For all products manufactured by third parties:

• We do not manufacture, formulate, alter, or modify these products.
• We do not independently verify every claim made by the manufacturer.
• We make no representations beyond those required by applicable law regarding the accuracy of manufacturer-supplied information.

Where a customer experiences an adverse reaction, believes a product is defective, or has concerns regarding product safety, we encourage them to contact the relevant manufacturer directly, as the manufacturer is best placed to investigate and respond.

Where required by law, we may assist in facilitating communication with the manufacturer.

6. Health Information

Information provided on this website is for general informational purposes only and is not intended as medical advice.

Customers should consult an appropriately qualified healthcare professional before using dietary supplements or health products, particularly if pregnant, nursing, taking medication, or managing a medical condition.

Always use products in accordance with the manufacturer's instructions.

7. Limitation of Responsibility

To the fullest extent permitted by applicable law, our responsibility is limited to our role as the retailer of products supplied by manufacturers.

Nothing in these Terms excludes, limits, or modifies any consumer rights, guarantees, or remedies that cannot legally be excluded under applicable consumer protection legislation.

8. Product Information

Product descriptions, ingredient lists, images, and health-related statements are generally supplied by the respective manufacturers.

While we make reasonable efforts to ensure information displayed on our website is current, manufacturers may change formulations, packaging, ingredients, or labelling without notice. Customers should always refer to the product label received before use.

9. Contact Information

For enquiries regarding:

• CarnosineX branded products: Please contact CarnosineX Customer Support at [email protected]
• Products manufactured by other brands: Please contact the relevant manufacturer using the contact details provided on the product packaging or the manufacturer's official website. We will provide reasonable assistance in identifying the appropriate manufacturer upon request.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes become effective upon publication on this website.