LactiGo Australia FAQ — Carnosinex

Question 1

Where can I buy LactiGo gel in Australia?

Accepted Answer

LactiGo is available exclusively through Carnosinex — the official Australian distributor of LactiGo topical sports hydration gels. You can order directly from carnosinex.com.au with fast shipping from Queensland, Australia. We stock LactiGo 150ml, LactiGo Menthol 100ml, and On The Go Packets (5x10ml).

Question 2

Is Carnosinex the official Australian distributor of LactiGo?

Accepted Answer

Yes. Carnosinex (ABN 38 719 610 519) is the official Australian distributor of LactiGo topical sports hydration gels. All LactiGo Australia stock is shipped from Queensland, Australia — not from the US or overseas.

Question 3

Is LactiGo available in Australian stores or pharmacies?

Accepted Answer

LactiGo is not currently stocked in retail pharmacies or sports stores across Australia. The only way to purchase genuine LactiGo gel in Australia is directly through Carnosinex at carnosinex.com.au.

Question 4

Do you ship LactiGo across all of Australia?

Accepted Answer

Yes — we ship LactiGo to all Australian states and territories including NSW, VIC, QLD, SA, WA, TAS, ACT, and NT. Standard shipping is $9.99, or you can collect free from our Queensland location (postcode 4570).

Question 5

What is LactiGo gel?

Accepted Answer

LactiGo is a topical sports hydration gel applied directly to the skin before exercise. It is designed to support muscle performance and endurance by delivering active ingredients transdermally. It is used by cyclists, runners, triathletes, and team sport athletes.

Question 6

What is the difference between LactiGo 150ml and LactiGo Menthol 100ml?

Accepted Answer

LactiGo 150ml is the original formula — a clear, odourless gel applied to major muscle groups before training or competition. LactiGo Menthol 100ml contains a cooling menthol sensation, popular for warm-weather training and recovery. Both deliver the same core active formula.

Question 7

What are the On The Go Packets?

Accepted Answer

On The Go Packets are single-use 10ml sachets of LactiGo gel — perfect for travel, race-day kits, or trying LactiGo for the first time. Each pack contains 5 sachets (5x10ml) for $49.95.

Question 8

How do I apply LactiGo gel?

Accepted Answer

Apply LactiGo to clean, dry skin over the major muscle groups you plan to use — typically thighs, calves, and hamstrings for cycling and running. Apply 15-30 minutes before exercise and allow to absorb fully before putting on clothing.

Question 9

Is LactiGo safe for competition? Is it WADA compliant?

Accepted Answer

LactiGo does not contain any substances prohibited under the WADA Prohibited List. It is used by professional and amateur athletes in sanctioned competition. Always check with your specific sport's governing body if you have concerns.

Question 10

How long does delivery take?

Accepted Answer

Orders are dispatched from Queensland, Australia. Delivery typically takes 2-5 business days for eastern states and 5-8 business days for WA, NT, and remote areas. You will receive a confirmation email once your order is placed.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via PayPal — including Visa, Mastercard, and American Express. You do not need a PayPal account to check out.

Question 12

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — if you are a sports club, team, physio clinic, or retailer interested in stocking LactiGo, please use the partnership enquiry form on our homepage or contact us directly at carnosinex@gmail.com.

Question 13

What is your returns policy?

Accepted Answer

We accept returns on unopened, undamaged products within 30 days of purchase. Please contact us at carnosinex@gmail.com with your order details to arrange a return. See our full Terms of Service for details.

Question 14

Do you sell LactiGo for horses?

Accepted Answer

Yes — Carnosinex also distributes FortiGo, the equine version of the topical hydration gel formula. FortiGo is available in 237ml and 946ml sizes and is used by horse trainers and owners across Australia. Visit our Equine page for more information.

Frequently Asked Questions

About LactiGo in Australia

About the Product

Orders & Shipping

FortiGo Equine

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