Privacy Policy

1. What Information We Collect

We may collect personal information including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order history
• Payment information
• IP address and browser/device information
• Marketing preferences
• Account login details

If you choose to create an account or use the "save my details" feature, we may store your account information to make future purchases faster and easier.

For security reasons, passwords are encrypted and are not stored in plain text.

2. How We Collect Information

We collect information when you:

• Visit our Website
• Create an account
• Place an order
• Save your details for future purchases
• Subscribe to marketing emails
• Contact customer support
• Participate in promotions or surveys

We may also collect information automatically through cookies and similar technologies.

3. Why We Collect Your Information

We collect and use your information to:

• Process and deliver orders
• Provide customer support
• Create and manage customer accounts
• Enable repeat purchases and saved details
• Improve our Website and services
• Send transactional emails and order updates
• Send promotional communications where permitted by law
• Detect fraud and maintain Website security
• Meet legal and regulatory obligations

4. Payment Information

Payments made through our Website are processed securely by third-party payment providers. We do not store full credit card or payment card details on our servers unless expressly stated.

Third-party payment providers may collect and process payment information in accordance with their own privacy policies.

5. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

We recommend using a strong password and not sharing your login details with others.

While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Website Analytics

Our Website may use cookies and similar technologies to:

• Remember your preferences
• Keep you logged into your account
• Analyse Website traffic and performance
• Improve user experience
• Deliver relevant advertising

You may disable cookies through your browser settings, although some Website functions may not operate correctly.

7. Marketing Communications

We may send marketing emails or SMS messages if you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

8. Disclosure of Personal Information

We may disclose your personal information to trusted third parties including:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• IT and security service providers
• Marketing and analytics providers
• Professional advisers and legal authorities where required

We take reasonable steps to ensure third parties handle personal information securely.

9. Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia.

By using our Website, you acknowledge that your information may be transferred overseas in accordance with applicable privacy laws.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our products and services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

15. Complaints

If you believe we have breached Australian privacy laws, please contact us first so we can attempt to resolve your complaint.

You may also contact the Office of the Australian Information Commissioner (OAIC):